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Learning 3: Trust the experts and empower the team

This article is part of my learning journal. If you are interested to read them all, jump to my main index page "What I have learnt about product management, agile, and personal development at a big bank".

PART 1: 9 learnings on the process of developing a product from discovery phase to delivery phase

Learning 1: The mindset of DVF, and take ownership to explore DVF, at scale.

Learning 2: Understand your problem statement, and create a clear and long lasting vision

Learning 3: Trust the experts and empower the team

Learning 4: Know the rules before you break the rules (understand current state of your solution)

Learning 5: Clear roles and responsibilities = Clear accountabilities and actions

Learning 6: Make use of your cross-functional talents, make it real team collaboration

Learning 7: Create an actionable roadmap. Convert the experience into coherent user stories. Focus on less, to deliver more

Learning 8: Tactical solution vs Strategic solution, whichever you chose, make sure it's shared understanding

Learning 9: Engage with your stakeholders


A very broad roadmap initially means a lot more analysis needs to be done. And dividing the team into different squads with balanced skill sets would accelerate 2nd round of D. V. F. For example, all our squads are made of PO, researcher, designer, architect, solution designer, and experts from different places depends on the initiatives, such as marketing, digital, retail, call centre , etc.

At this phase, it is not a typical agile team with developers, however, some of the framework is very useful as well. I do believe PO should have holistic thinking and understanding of what components it requires to build a product, such as marketing, design, digital channel, business logic, customer experience , etc. However, one of the important things I see people keep on missing is it's not an authoritative structure and shouldn't be for the team to function, and PO won't know everything. Everyone needs to understand and admit "I don't know everything". And each of us should listen and learn from the experts in their fields, and refer to them for options.

The more we refer to the experts for their opinions, the more we collaborate as a team, and the more each of us will take on the accountability.

What do you think? How would you refer to your experts to deliver the outcome?


#trust #empower

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